Home Try On

LILYCO HOME TRY-ON

Try it. Love it. Then make it yours.

Shopping for a dress online should feel exciting — not stressful.

Our Home Try-On service allows you to order a selected LilyCo dress in your preferred size and colour, have it delivered to your home, and try it on in the comfort of your own space before deciding whether it is the right fit for you.

How Home Try-On Works

  1. Select an eligible LilyCo dress, your preferred size and colour.

  2. Select the Home Try-On option at checkout.

  3. Pay the R299 Home Try-On fee.

  4. Your dress will be shipped to your delivery address.

  5. Once your order is delivered, you have 3 working days to try the dress on.

  6. If you decide to keep it, your R299 Home Try-On fee will be credited towards the purchase price of the dress.

  7. If you decide the dress is not for you, you must return it to LilyCo within the 3-working-day Home Try-On period.

Home Try-On Fee

The Home Try-On fee is R299 per dress.

The R299 fee is a service fee for the Home Try-On option and covers the additional handling and processing involved in sending a garment to you specifically for fitting purposes.

If you decide to purchase the dress, the R299 will be deducted from the final purchase price.

If you return the dress, the R299 Home Try-On fee is not refundable.

Your 3 Working Day Try-On Period

Your Home Try-On period begins on the date your parcel is delivered.

You have 3 working days to try the dress on and decide whether you would like to keep it.

The dress must be returned to LilyCo within this period.

Weekends and public holidays are not counted as working days.

Example:

If your dress is delivered on a Monday:

  • Monday – Delivery

  • Tuesday – Working Day 1

  • Wednesday – Working Day 2

  • Thursday – Working Day 3

  • Return must be arranged within the applicable period.

We recommend arranging your return as soon as you have decided that the dress is not right for you.

Condition of the Dress

Home Try-On garments must be returned in the same condition in which they were received.

The dress must:

  • Be unworn outside of trying it on.

  • Not be washed, dry-cleaned or altered.

  • Have all original tags attached.

  • Be free from makeup, perfume, deodorant, stains, pet hair, smoke or other marks.

  • Not have any damage, tears, pulls or excessive creasing.

  • Be returned with its original packaging where applicable.

Please take care when trying on the dress. We recommend wearing clean, suitable undergarments and avoiding makeup, jewellery, perfume or anything that could damage or mark the garment.

Return Shipping

The customer is responsible for arranging and paying for the return courier.

The original delivery fee, if applicable, is not refundable.

Once your return has been received and inspected by LilyCo, we will confirm whether the garment has been returned in an acceptable condition.

Late Returns

The Home Try-On service is specifically designed for a 3-working-day try-on period.

Returns received after the applicable Home Try-On period may be subject to additional charges and may no longer qualify for the Home Try-On arrangement.

If you are experiencing an unexpected delay with your return, please contact LilyCo before the return period expires.

Damaged or Unacceptable Returns

If a garment is returned damaged, stained, altered, excessively worn or otherwise not in the condition in which it was supplied, LilyCo reserves the right to charge the customer for the resulting loss or repair.

The R299 Home Try-On fee does not cover damage to the garment.

Availability

Home Try-On is available only on selected LilyCo garments and sizes and is subject to stock availability.

Because LilyCo garments are made and supplied in limited quantities, we cannot guarantee that every colour, size or style will be available for Home Try-On.

Home Try-On garments are supplied from available stock and are not manufactured specifically as part of the Home Try-On service.

Home Try-On & Made-to-Order Items

Home Try-On is separate from our made-to-order service.

Made-to-order garments are produced specifically according to the customer's order and are therefore not automatically eligible for Home Try-On.

If a particular made-to-order style is available for Home Try-On, this will be clearly indicated on the website.

One Dress Per Home Try-On

Each Home Try-On request applies to one dress in one selected size and colour.

If you would like to try a different size or colour, a separate Home Try-On request and fee may apply.

Important

Home Try-On is a fitting service and does not replace LilyCo's general Returns & Exchanges Policy.

By selecting Home Try-On at checkout, you confirm that you have read and accepted these terms.

LilyCo reserves the right to refuse or discontinue the Home Try-On service where there is suspected misuse, repeated late returns, damaged garments or other circumstances that may compromise the service.

Need help choosing your size?

We're happy to assist before you order.

For the best fit, we recommend providing your measurements, as body proportions and dress lengths can differ from person to person.

For assistance, contact LilyCo via WhatsApp or email.

LilyCo
Made with care. Made for you.