LilyCo Returns & Exchanges Policy

At LilyCo, we want you to be happy with your purchase. Please read our returns and exchanges policy carefully before placing your order.

In-Stock Items

Returns are accepted on in-stock items for a refund, store credit, or exchange, provided that:

• The item is in its original condition.

• The item is unworn, unused and unwashed.

• The item is returned in its original packaging.

• The return is requested within 7 days of receiving your order.

Please note that the original courier/shipping fee is non-refundable.

Made-to-Order Items

All made-to-order items are specially produced for each customer and therefore cannot be returned, refunded or exchanged.

We strongly recommend confirming your size, measurements and colour before placing your order. Our LilyCo team is always happy to assist with sizing and colour enquiries before you place your order.

Errors on Orders

If an error was made by LilyCo when producing your order, we will gladly assist by providing a free replacement or alteration, where applicable.

If an incorrect size, colour, measurement or other detail was provided by the customer when placing the order, we can still assist with alterations where possible. However, an alteration fee will apply, and the customer will be responsible for any applicable additional courier costs.

Important

Please contact the LilyCo team as soon as possible if you have an issue with your order so that we can assist you promptly.

For all returns, exchanges and order-related queries, please contact us via WhatsApp +27 060 226 5889 or email orders@lilycodesigns.co.za so that we can properly track and manage your request.

Thank you for choosing LilyCo. We truly appreciate your support of our local, made-with-love fashion business.